Digital Product Refund Policy

No Refund Policy

Salt & Sand Bookkeeping LLC does not offer refunds, store credit, or exchanges on any digital product purchases. This policy applies to all products sold through our website, regardless of the reason for the request.

By completing a purchase, you acknowledge and agree that:

Products Covered by This Policy

This no-refund policy applies to all digital products sold by Salt & Sand Bookkeeping LLC, including:

This policy does not apply to bookkeeping service engagements, which are governed by a separate service agreement.

Why We Cannot Accept Returns

Unlike physical goods, digital products cannot be "returned" once delivered. Upon purchase, you receive immediate access to the full product — the file is in your possession and its value has been transferred. Because we cannot verify that a product has not been used or retained after a refund request, returns are not operationally possible in the way they are for physical merchandise.

For this reason, all digital products sold by Salt & Sand Bookkeeping LLC are sold as-is and marked "All Sales Final" at the point of purchase, consistent with the exemptions provided under California Civil Code § 1723(b).

Before You Purchase

We want you to feel confident before you buy. To help you make an informed decision:

We are happy to answer questions about any product prior to purchase. We cannot, however, offer refunds after a sale is completed.

Technical Delivery Issues

If you experience a technical problem accessing or downloading a product you purchased — such as a broken download link or a corrupted file — please contact us within 7 days of purchase. We will make every reasonable effort to deliver a working copy of the product you purchased.

This is a delivery assistance provision only and does not constitute a refund policy. No refund, credit, or exchange will be issued in connection with delivery issues.

Contact Us

If you have questions about this policy or a specific product before purchasing, we're glad to help.